curamentis.org

Refund and Returns Policy

Return & Refund PolicyPrivacy Policy Tip

Returns

Our return policy lasts 30 days.
If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

Non-returnable items include:

  • Perishable goods (e.g. food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases
  • Streamed content
  • Downloadable software products
  • Live courses

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Only partial refunds may be granted in certain situations:

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition, damaged, or missing parts not due to our error
  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you.
We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before your refund is officially posted.
  3. Contact your bank, as there is often processing time involved.

If you’ve done all of the above and still haven’t received your refund, please contact us at:
📧 info@curamentis.org

Sale Items

Only regular-priced items may be refunded.
Sale items are non-refundable.

Exchanges (if applicable)

We replace items only if they are defective or damaged.
If you need to exchange an item for the same one, please email:
📧 info@curamentis.org

And send your item to:
📦 Zolota 25, 79000 Lviv, Lviv, Ukraine

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Shipping

To return your product, please send it to:
📦 Zolota 25, 79000 Lviv, Lviv, Ukraine

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted.

Delivery times for exchanged items may vary depending on your location.

For items valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.